Support

Questions about an inspection, a report that didn't generate, seats or billing — we'll help you sort it out.

Support contact

A published support email and phone number have not been configured for this deployment yet. Company owners can reach the team through the account they signed up with; add your official support contact in company settings and it will appear here.

What to include

  • Your company name and the email you sign in with
  • The inspection or report affected
  • Device and browser (for example iPhone, Safari)
  • What you expected and what happened instead

Account security

We will never ask for your password. Admins can reset a team member's password from the Team page, and anyone can use the "Forgot your password?" link on the sign-in screen.

Privacy & your data

Ask for a copy, a correction or an export with the data rights form, or request account and data deletion. Every submission gets an on-screen confirmation and a reference number.

Before you write in

The Resources & FAQ page covers trials, seat pricing, Maryland MDE reporting, media handling and tenant isolation.